Zen

Translation

SysConfig
Allows adding notes in the decision screen of the agent interface.
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English Romanian Actions
Review Required
 
Decision Result
 
Approved
 
Postponed
 
Pre-approved
 
Rejected
 
Repair Start Time
 
Recovery Start Time
 
Decision Date
 
Due Date
 
closed with workaround
 
Add a decision!
Adauga o decizie!
Additional ITSM Fields
Campuri ITSM aditionale
Additional ITSM ticket fields.
 
Allows adding notes in the additional ITSM field screen of the agent interface.
Permite adaugarea de note in ecranul aditional cu campul de ITSM din interfata agentului.
Allows adding notes in the decision screen of the agent interface.
Permite adaugarea de note in ecranul de decizie din interfata agentului
Allows defining new types for ticket (if ticket type feature is enabled).
 
Change the ITSM fields!
Schimba campurile ITSM!
Decision
Decizie
Defines if a ticket lock is required in the additional ITSM field screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defineste daca este necesar sa fie blocat un ticket in ecranul aditional cu campul de ITSM din interfata agentului (daca ticketul nu este deja blocat, ticketul va deveni blocat si agentul curent va fi setat automat ca proprietar al acestuia).
Defines if a ticket lock is required in the decision screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defineste daca este necesar sa fie blocat un ticket in ecranul de decizie din interfata agentului ( daca ticketul nu este deja blocat, ticketul devine blocat si agentul curent va fi setat automat ca proprietar al acestuia)
Defines if the service incident state should be shown during service selection in the agent interface.
 
Defines the default body of a note in the additional ITSM field screen of the agent interface.
Defineste corpul implicit al unei note in ecranul aditional cu campul de ITSM din interfata agentului.
Defines the default body of a note in the decision screen of the agent interface.
Defineste corpul implicit al unei note in ecranul de decizie din interfata agentului
Defines the default next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface.
Defineste urmatoarea stare implicita a unui ticket dupa adaugarea unei note, in ecranul aditional cu campul de ITSM din interfata agentului
Defines the default next state of a ticket after adding a note, in the decision screen of the agent interface.
Defineste urmatoarea stare implicita a unui ticket dupa adaugarea unei note, in ecranul de decizie din interfata agentului.
Defines the default subject of a note in the additional ITSM field screen of the agent interface.
Defineste subiectul implicit al unei note in ecranul aditional cu campul de ITSM din interfata agentului
Defines the default subject of a note in the decision screen of the agent interface.
Defineste subiectul implicit al unei note in ecranul de decizie din interfata agentului.
Defines the default ticket priority in the additional ITSM field screen of the agent interface.
Defineste prioritatea implicita a ticketului in ecranul aditional cu campul de ITSM din interfata agentului
Defines the default ticket priority in the decision screen of the agent interface.
Defineste prioritatea implicita a ticketului in ecranul de decizie din interfata agentului.
Defines the history comment for the additional ITSM field screen action, which gets used for ticket history.
 

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Glossary

English Romanian
agent agent Znuny
XML Definition: scripts/database/initial_insert.xml
Agent Agent Znuny
TT Template: Kernel/Output/HTML/Templates/Standard/AdminGenericAgent.tt
Agent Interface Interfața agentului Znuny
Perl Module: Kernel/Modules/AdminProcessManagementActivityDialog.pm
in in Znuny
TT Template: Kernel/Output/HTML/Templates/Standard/AgentDashboardCalendarOverview.tt
Interface Interfață Znuny
TT Template: Kernel/Output/HTML/Templates/Standard/AdminPerformanceLog.tt
Notes Znuny
TT Template: Kernel/Output/HTML/Templates/Standard/AgentTicketNoteToLinkedTicket.tt
of din Znuny
TT Template: Kernel/Output/HTML/Templates/Standard/CustomerTicketSearchResultShort.tt

String information

Source string description
SysConfig
String age
2 years ago
Last updated
10 months ago
Source string age
2 years ago
Translation file
i18n/ITSMIncidentProblemManagement/ITSMIncidentProblemManagement.ro.po, string 22